Main Information

• You have 30 days to complete your return.
• Refunds will be processed within 7 days.
• There are no restocking fees.
• Return costs are the responsibility of the customer.

Return Process

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a refund, your item must be in the same condition that you received it: unworn, unwashed, with tags, and in its original packaging.

Return shipping costs are the responsibility of the customer.

Initiate a Return

To initiate a return, please follow these steps:

Contact Us: Send an email to info@hike-specialist.com with your order number and the reason for the return. Include clear photos of the damages or issues if possible.

Return Authorization: Our customer service team will respond and inform you on how to return the product. Depending on the reason for the return, you may need to provide additional information.

Return with Shipping Costs: Send the product at your own expense to the provided address. Ensure that the product is carefully packaged to avoid damage during transit. If the product was damaged or incorrect, we will pay for the return shipping. 

Inspection and Processing: Once we receive the returned product, we will inspect its condition and reason. We will process the refund accordingly. If you have damaged the item through your own fault, we cannot provide a refund for it. Similarly, we cannot provide a refund if you have sent us the wrong item.

Cancellations

If you change your mind and wish to cancel your order, we can accept cancellations at any time before we begin processing your order. Please email us as soon as possible at info@hike-specialist.com. If the order is already being processed, you will need to wait for it to reach you and send it back to us.

Damaged or Incorrect Package

If you notice that a package has been damaged in transit, please refuse the package if possible and contact our customer service at  info@hike-specialist.com. If the package was delivered in your absence, please contact customer service to discuss the next steps. If your order arrived damaged or you received an incorrect order, please document the problem and include it in the email.

Refund

We will notify you once we have received and reviewed your return and let you know if your refund was approved or not. If so, you will be refunded within 7 days to your original payment method. Please keep in mind that it can take some time for your bank or credit card company to process and post your refund.

Return Costs

The customer is responsible for return shipping costs. The specific costs should depend on the express shipping company you have chosen.

If the received goods are damaged or are not the correct products, that is our responsibility and the customer is not required to pay the shipping costs for this reason.

Exchange of Orders

Address:
Hike Specialist by Hike Specialist LLC
30 N Gould St Ste R
Sheridan, Wyoming 82801, United States

Tax ID: 365116250
D-U-N-S number: 133637000
Entity identification number: 2024-001509760

Phone: +19176282034
Email: info@hike-specialist.com

Opening Hours:
Monday - Friday 9:00 am - 5:30 pm MDT